Terms of Service

Important notices

Please read these Terms carefully, as they contain an agreement to arbitrate and other important information regarding your legal rights, remedies, and obligations. The agreement to arbitrate requires (with limited exception) that you submit claims you have against us to binding and final arbitration, and further: (a) you will only be permitted to pursue claims against LongXvity on an individual basis, not as a plaintiff or class member in any class or representative action; (b) you will only be permitted to seek relief on an individual basis; and (c) you may not be able to have claims resolved by a jury or in a court of law.

Your use of the Services is also subject to our Privacy Policy, which describes how we collect, use, and share information about you and is incorporated into these Terms by reference. If you do not agree to all of these Terms, you may not access or use the Services.

Definitions

“Affiliated Providers” refers to independent third-party entities including laboratory service providers, licensed medical professionals, and fulfillment pharmacies. “LongXvity Content” refers to all proprietary data, code, scoring systems, algorithms, health insights, educational material, and other intellectual property owned by LongXvity. “Lab Results” refers to the raw data generated from your biological samples, excluding the proprietary formatting or interpretation provided by LongXvity. “Wearable Data” refers to health-related data transmitted from wearable devices that you connect to the Services.

Eligibility and United States residency

The Services are intended for access and use only by residents of the United States who are eighteen (18) years of age or older. You represent that you possess the legal authority to form a binding contract. You must cease all use of the Services if you are under eighteen or located outside the United States. LongXvity makes no representation that the Services are appropriate for use outside the United States.

1. The Services

A. Description

LongXvity is a health technology platform that provides personalized tools and educational insights to help users optimize their health. The Services include: (i) health dashboards and data visualization; (ii) integration with wearable devices to track health metrics; (iii) facilitation of access to independent third-party laboratory services; (iv) AI-powered educational tools and automated support; and (v) personalized health insights based on your data. LongXvity does not provide medical care, diagnosis, or treatment. All clinical services are provided by independent, licensed Affiliated Providers. We may limit, modify, or withdraw the Services at any time, in our sole discretion.

B. Gifting and membership codes

If you purchase a gift membership, you are responsible for ensuring the recipient meets all eligibility requirements. Gifting does not transfer ownership of data; the recipient must accept these Terms before accessing the Services. Membership codes have no cash value, cannot be resold, and expire as indicated at the time of purchase.

C. State-specific rights (NY and NJ)

Users residing in New York and New Jersey have the right under their respective state patient billing laws to request an itemized price list from LongXvity for laboratory tests. To exercise this right, contact us at hello@longxvity.ai.

D. Accounts, security, and termination

• You must create an account to use the Services, and may only use one single account.
• You agree that all information you provide is accurate, complete, and up to date.
• You are solely responsible for the security of your account credentials.
• Notify us immediately at hello@longxvity.ai if you suspect unauthorized use of your account.
• LongXvity may terminate your account at any time for any violation of these Terms.

E. Electronic communications

By creating an account or communicating with LongXvity, you consent to receive electronic communications from us (for example, by email). You agree that notices, agreements, and disclosures we send electronically satisfy any legal requirement that such communications be in writing.

2. LongXvity does not provide medical care

LongXvity is a health technology company, not a healthcare provider. We provide administrative and technology services that enable users to access independent, licensed healthcare providers, laboratories, and pharmacies. Neither LongXvity nor its affiliates provide medical advice, diagnosis, or treatment, and your use of the Services does not establish a doctor-patient relationship with LongXvity.

All information provided by LongXvity is for informational and educational purposes only. The Services are not appropriate for medical emergencies; if you have an emergency, call 911 immediately. You assume all physical risks associated with biological sample collection, and you release LongXvity from any liability arising from such risks. LongXvity does not warrant the accuracy, completeness, or timeliness of any Lab Results or Wearable Data, which may be subject to technical limitations and should not be relied upon as the sole basis for any health decision.

3. Payments, subscriptions, and automatic renewal

A. Federal healthcare programs

LongXvity is not a Medicare or Medicaid provider and is not enrolled in any federal or state healthcare programs. By using the Services, you are electing to obtain products and services on a private-pay basis outside of any insurance plan, and you assume full financial responsibility for all costs.

B. Subscriptions and automatic renewal

By providing a payment method, you authorize LongXvity to charge your account for all fees incurred. Subscriptions automatically renew for additional periods of the same duration unless you cancel at least twenty-four (24) hours before the next billing cycle begins. You will not receive a refund for fees already paid for the current period, and you will continue to have access until the end of that period. Fees are non-refundable except as set out in our Refund Policy or where required by law. We may change pricing at any time and will notify you of material changes by email.

C. Payment processors

LongXvity uses third-party payment processors to securely store payment card information and process payments. You provide payment information directly to these processors and represent that you have the legal right to use any payment method you provide.

D. Cancellation and verification

LongXvity reserves the right to decline or cancel a transaction, for example if a card is declined or a transaction is suspected to be fraudulent, and may take steps to verify your identity. We will either not charge you or refund the charges for transactions we do not process.

E. Fee disputes and chargebacks

If you have concerns about a charge, you agree to raise them with us first and to make a reasonable attempt to resolve the matter directly with LongXvity before initiating a chargeback. We may suspend or limit your access to the Services if a payment obligation is not honored.

4. AI chat and automated insights

LongXvity uses generative AI-powered tools (“AI Chat”) to provide automated support. AI Chat is not a human and is not a medical professional. AI-generated responses are provided for informational and educational purposes only, are provided “as is,” and may be inaccurate, outdated, or incorrect. You are solely responsible for verifying AI-generated content with a qualified physician before making any medical decision, and LongXvity has no liability for any loss arising from your reliance on it.

5. Referral programs and regulatory compliance

No payments related to the Services are intended to influence the selection of healthcare providers, laboratories, or services. All compensation reflects fair market value for non-clinical services. Any referral or promotional programs will be structured as fixed, fair-market-value incentives for non-clinical services and will not be based on the volume or value of healthcare services.

6. Intellectual property and data

All content on the Services (including text, designs, graphics, logos, code, software, and health-scoring algorithms) is owned by LongXvity, our content providers, or our licensors, and is protected by copyright, trademark, and other laws. Your use of the Services grants you no license to any trademark, logo, or copyrighted material.

You agree not to, and not to allow any third party to:

• violate any law or assist in violating any law;
• impersonate another person or provide false or misleading information;
• infringe the intellectual property or privacy rights of any party;
• defraud LongXvity, other users, or any other person;
• modify, adapt, translate, or reverse engineer any portion of the Services;
• remove any proprietary notices from the Services;
• use any robot, spider, or automated means to index or collect information from the Services;
• use the Services to build a competing product or service.

You grant LongXvity a limited, worldwide, non-exclusive license to access and use your personal information to provide the Services. You agree that LongXvity may de-identify and anonymize your data and use de-identified data for research, analytics, and product improvement in accordance with applicable law; we will not attempt to re-identify such data. Any feedback you send us may be used by us without obligation or compensation to you.

7. Digital Millennium Copyright Act (DMCA)

LongXvity respects the intellectual property rights of others and responds promptly to claims that content infringes a copyright or other intellectual property right. If you believe your copyrighted work is infringed by content on the Services, please send a written DMCA notice to hello@longxvity.ai. We reserve the right to remove any content that allegedly infringes another person’s rights.

8. Third-party disclaimers

While using the Services you may interact with Affiliated Providers, third-party sites, or wearable devices. LongXvity has no control over any third party’s terms or privacy practices and disclaims all liability for the acts or omissions of any third-party provider, including errors in lab analysis, scheduling delays, or the malfunction of wearable hardware. Your use of any third-party product or service is at your own risk and subject to that party’s terms.

9. Limitation of liability

To the fullest extent permitted by law, the total aggregate liability of LongXvity and its affiliates, officers, directors, employees, agents, contractors, and licensors shall not exceed the greater of $100.00 or the total amount paid by you to LongXvity in the six (6) months preceding the claim. In no event shall LongXvity be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, goodwill, data, or other intangible losses.

The Services are provided “as is” and “as available.” To the extent permitted by law, LongXvity disclaims all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, secure, or error-free, or that any results obtained will be accurate or reliable. Some jurisdictions do not allow certain exclusions, so some of the above may not apply to you.

10. Indemnification

You agree to indemnify, defend, and hold harmless LongXvity and its affiliates, officers, directors, employees, agents, and licensors from any third-party claims, losses, damages, liabilities, or expenses (including reasonable attorneys’ fees) arising out of or relating to: (i) your misuse of the Services; (ii) your violation of these Terms; (iii) your violation of any third-party rights; (iv) any content you provide; (v) your violation of any law; or (vi) your interactions with any Affiliated Provider or third-party service.

11. Communications

LongXvity may communicate with you using email, phone calls, chatbots, and text messages, including autodialed or prerecorded messages, at the contact details you provide, to service your account, provide support, resolve disputes, or enforce these Terms. We may record or route communications through a third-party service provider for quality and training purposes.

12. Dispute resolution and binding arbitration

A. Mandatory arbitration

We each agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services (“Disputes”) shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association (“AAA”) under its applicable rules, and not in a class, representative, or consolidated proceeding. You and LongXvity are each waiving the right to a jury trial and to participate in a class action.

B. Opt-out

You may opt out of this arbitration obligation by sending written notice to hello@longxvity.ai within thirty (30) days of your first acceptance of these Terms. Your notice must include your full name, the email address associated with your account, and a clear statement that you wish to opt out. If you opt out, Disputes will be resolved exclusively in the state or federal courts located in Delaware.

C. Exceptions

As limited exceptions: (i) either party may seek to resolve a Dispute in small claims court where it qualifies; and (ii) either party may seek injunctive or equitable relief from a court to prevent the infringement or misappropriation of intellectual property rights.

D. Class action waiver

You and LongXvity agree that each party may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. If this provision is found unenforceable, the entirety of this Dispute Resolution section shall be null and void.

13. Miscellaneous

• Entire agreement. These Terms and any posted policies constitute the complete agreement between you and us regarding the Services and supersede any prior agreements.
• Changes. We may update these Terms by posting changes to our website. Your continued use following the posting of changes constitutes acceptance.
• Governing law. These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws principles.
• Termination. These Terms are effective until terminated by either party. You may terminate by ceasing use and deleting your account. Provisions that by their nature should survive termination will survive.
• Severability. If any part of these Terms is held unenforceable, that part is severed and the remainder stays in full force.
• Assignment. You may not assign these Terms. We may assign them without notice to you.

14. Contact

Questions or concerns about these Terms can be sent to us at hello@longxvity.ai or through our support page.

These statements have not been evaluated by the Food and Drug Administration. LongXvity products and services are not intended to diagnose, treat, cure, or prevent any disease.